The best way to get help is to submit a Help Desk ticket. This method will ensure that your request is formally managed by us. It will be immediately seen by nearly all our staff, and there is a full audit trail so we can monitor responses and the level of service provided to you!
To submit a ticket
STEP-1: Login to your Account at http://www.LeadsAndContacts.com
STEP-2: Open to view the Left menu
STEP-3: Look down the menu, and click the "Help and Support" menu item - then click "Helpdesk and Tickets"
STEP-4: Click "+ New Support Ticket", and fill in the form with details of your request.
Fill in this form and click SUBMIT. Please include a link to a screenshot or attachments that can help us fully understand the problem you are experiencing or help you need.
Please try to provide the following pieces of information (where relevant) as they will help us to more quickly help you!
- Page URL where the problem occurs
- Tell us how to recreate the problem
- MLS# of property affected
- Email address and/or name of Lead affected
STEP-5: Once ticket is submitted, you will be able to see our responses and reply via email.